⚪️ I RECEIVED AN ALERT, WHAT SHOULD I DO?

- Contact the person: call them (the fastest, most efficient, and reassuring method – make sure your phone number is properly listed for this reason), use the chat, email, or social media (available in their profile – social media can also help to stay in touch).
- Ask if they are okay, gather as many details as possible about the situation.
- Ask if they want you to contact the authorities on their behalf (exact address, access codes, floor number, whether the person is armed, presence of children, etc.).
Above all: never put yourself in danger and never go alone.
- Depending on their response and agreement, contact the authorities (dial 17) and provide as much information as possible to help them act quickly.
- If the person is nearby (down the street, a neighbor, etc.): ask people around to come with you and approach the location. The idea is to act immediately, before anything happens, before it’s too late. The aggressor doesn’t expect the victim to know someone or for a group to approach.
- Engage with the person, say their name, speak to them as if nothing’s wrong, bring up another subject, act surprised that they are there, start a conversation, and establish a connection.
- Create an environment where the aggressor is forced to think about what is happening, something they didn't plan. Make sure it’s the aggressor who experiences shock, and this might cause the aggression to stop quickly.
Find more details in the “KNOW WHAT TO DO” post in the information section of your app (bottom left).
 

⚪️ THE PERSON IS NOT RESPONDING, WHAT SHOULD I DO?

If they don’t respond: talk to people around them to see if they’ve heard from them or have mobilized. Keep the connection by writing regularly, even a few days later, to ensure everything is okay (in case it was the aggressor who stopped the alert or responded first). You can geolocate them for up to 48 hours after the alert to provide information to the authorities if needed.
Send them an email simultaneously to check if everything is okay.
Remember: We are now hundreds discovering our community every day. It’s possible that they didn’t read the instructions thoroughly and pressed the button by accident. If that’s the case, respond with kindness, reassure them, and remind them of the monthly drills.
Above all, take care of yourself. 50 people receive the alerts no matter what. We do our best. Together.
 

⚪️ I RECEIVED AN ALERT AND THE PERSON IS TOO FAR AWAY, WHAT SHOULD I DO?

Even from a distance, we can act.
- Contact them as soon as possible: call them if they’ve left their number or use the chat. If they don’t respond, you can email them (information available in their profile) or contact them via social media if they’ve provided links.
- Geolocate them, exchange information, gather as many details as possible, and ask if they want you to contact the authorities on their behalf and share as much information as possible.
- If they don’t respond: talk to people around them to see if they’ve heard from them or mobilized.
- Keep the connection by writing regularly, even a few days later, to ensure everything is okay (in case it was the aggressor who stopped the alert or responded first).
- The goal is always to use all our resources to assist the person in danger before anything happens, before it’s too late. Without ever putting yourself in danger. Always surround yourself and act together.
 

⚪️ I RECEIVED AN ALERT BUT I SAW IT TOO LATE, I DIDN’T HAVE MY PHONE, I COULDN’T RESPOND AT THAT MOMENT, IS IT SERIOUS?

It’s okay. An alert is received by the first 50 people nearby. There is no geographic limitation. There is no failure to assist a person in danger in this case: responsibility is shared among 50 people. We all do our best based on our situations, states of mind, and the moment we receive the alert. Together, we make it work.
On average, 10 people contact the person within the first minute after the alert is triggered: 3/4 by phone call (hence the importance of leaving your number) and the rest via chat.
Our strength is our community. We act together, for everyone.
We may not know each other, but we are here for each other.
 

⚪️ I RECEIVED AN ALERT FAR FROM ME, IS THAT NORMAL?

Remember, the app takes into account your last GPS location before closing.
- For this reason: be sure to open your app at least once when you make a long trip to be identified in the correct area/region/city. Otherwise, you may receive alerts from the previous location where you last used the app.
 

⚪️ I RECEIVED AN ALERT BUT CAN’T FIND THE PERSON ON THE MAP, IS THAT NORMAL?

- When an alert is triggered, you receive a notification with the details of the person in danger.
- Clicking on it opens the map and centers on the person.
- If their alert is still active: they appear in red. Contact them immediately.
- If they deactivated it right away: they reappear in their usual color (green for regular profiles or pink for profiles offering a safe place to flee). In this case, it’s likely an error (new users regularly join and discover our community and its functionality. Keep a spirit of kindness and understanding. Contact the person, ensure they are okay, and guide them on how to use the app. We all progress at our own pace, and together we succeed).
- Whatever happens: contact the person to make sure everything is okay (in case it was the aggressor who stopped the alert on their behalf). You can still geolocate them for 48 hours if needed (to provide information to the authorities), and check in a few hours/days later to ask how they are doing. Stay connected.
 

⚪️ I’M NOT RECEIVING ALERT NOTIFICATIONS

ANDROID
This may be due to battery optimization, which is still poorly managed by Android devices (for all apps).
- Click on this link and follow the instructions for your phone.
BATTERY SAVER
https://www.jointhesorority.com/_files/ugd/205515_3ff60cb7565f4314b5368fd905f5b497.pdf
If necessary: uninstall the app and download it again. On the first screens, be sure to allow notifications.
If after these steps you’re still not receiving notifications, write to us at contact@jointhesorority.com.

IPHONE
Did you make the latest update for the app? For your operating system?
If yes: uninstall the app and download it again. On the first screens, be sure to allow notifications.
If yes and you’re still not receiving notifications, write to us at contact@jointhesorority.com.
 

⚪️ HOW DO I KNOW WHEN AN ALERT IS TRIGGERED?

You’ll receive a notification with a sound alarm letting you know someone around you is in danger and inviting you to geolocate and contact them. You can always find alerts triggered around you in the notifications area at the bottom.
 

⚪️ I WANT TO RECEIVE ONLY ALERT NOTIFICATIONS

At any time, you can choose which alerts you want to receive: go to your menu in the top left > Settings and Privacy > Enable Alert Notifications (and disable News Feed notifications if not desired).
 

 

FOR ANY OTHER QUESTIONS ON ALERT FUNCTIONALITY OR GENERAL MATTERS

Take the time to read the dedicated FAQ: https://www.jointhesorority.com/faq
Join the next monthly drill: https://www.jointhesorority.com/inscription-entrainements